IndiGo refutes credibility of global survey, reaffirms leadership in punctuality and customer satisfaction

India’s aviation regulator, DGCA, releases monthly data on airline punctuality and customer complaints. Consistently, IndiGo has maintained a strong performance, leading in punctuality and recording the lowest customer complaint ratio among airlines of its size and operational scale.  

Recently, a survey by AirHelp, an EU-based claim processing agency, raised questions about IndiGo’s performance. However, the survey lacked transparency regarding its sample size in India, methodology, and alignment with global aviation compensation standards, casting doubt on its credibility.  

IndiGo, India’s largest and most preferred airline, has refuted the findings of this survey. The airline reaffirmed its commitment to providing on-time, affordable, courteous, and hassle-free travel for its customers, said Indigo in a release.