Go First ticket cancellation: How to get tickets refunded? Airline launches 'Ease My Claims' portal to refund cancelled flight tickets — check process

2) They have to fill the requisite information.

 

3) They will then receive intimation from GoFirst about when and by what mode their refund will be made.

 

 

Go First Flights cancelled: How to file for refund?

 

 

1. Click on Create Account
2. Provide following details
 a) First Name
 b) Last Name
 c) E-mail ID 
 d) Mobile number.
 e) User ID 
 f) Password
 g) Confirm Password
 h) Select Company name (Go First Airlines)
 i) Select the Form relevant for you (Form B, C…)
 j) You may fill more forms of different types (Form E, D…) with the same user ID if required
 k) Accept the privacy policy, terms and conditions
 l) Click on sign-up button.

 

Go First Flights cancelled: How to fill claim forms

1. Some information in forms are prefilled – Your Name, E-mail ID, etc.

2. Some information marked with * in the end are mandatory; ensure that you provided these required information. 

3. Upload at least one supporting document that substantiate your claim. Only PDF documents are supported that should not exceed 500 KB size each document (maximum 15 documents at a time). Compress your PDF if required. If you are required to upload more than 15 documents, you shall need to save the claim in the draft status first.

4. You must print the form and check the details. Sign this printed form, scan it and save it in pdf format.

5. The duly signed copy of the form pdf file (printed out of claims management system) needs to be uploaded to the claims management solution.

6. You may save the claim in draft status (upload at least one document and form PDF), edit that again later. Ensure that you save your form in draft frequently to avoid any webpage time out issue. You may attach unsigned copy of form PDF while saving to draft, you can later take the print of form PDF, sign it and replace the unsigned form with signed form.

7. Non submission of signed copy of filled claim form may invalidate your claim when you submit your claim finally.

8. When you submit it, the status of the claim shall turn to submitted.

 

Those who wish to to contact Go First's helpline can do so at the customer care number on 1800 2100 999 or write at feedback@flygofirst.com