Air India announced on Wednesday that it has expanded and enhanced its network of lounges across airports in India and at all overseas destinations. The company stated that this is in sync with its efforts to improve the travel experience for its premium customers.

COMMERCIAL BREAK
SCROLL TO CONTINUE READING

In its official release, the airline announced that since embarking on its 5-year transformation plan — Vihaan.AI — Air India has increased the coverage of airport lounge access from 16 to 26 airports in India, namely Dibrugarh, Indore, Jammu, Lucknow, Madurai, Mangalore, Nagpur, Patna, Srinagar, and Vadodara. 

In addition, at 11 airports, where no lounges are available, the airline has partnered with the best available food courts. 

The airline informed that in total it provides lounges or food courts services at 37 airports across India. 

Furthermore, the airline has increased its lounge offerings overseas by partnering with the lounges at all 41 destinations on its international route network. 

Informing about its expanded network, the company informed lounge that it now provides lounge access at Chicago (Swissport Lounge), New York-Newark Liberty (SAS Lounge), and Tokyo Narita (Japan Airlines’ Sakura Lounge). At Bangkok and Dhaka airports, it has moved to the Singapore Airlines’ SilverKris Lounge and Balaka Executive Lounge, respectively. 

The carrier also has its own signature lounges at Delhi’s Indira Gandhi International Airport (Terminal 3) and New York (John F. Kennedy International Airport). 

Talking about the enhanced airport lounge coverage, Rajesh Dogra, Chief Customer Experience & Ground Handling Officer of Air India, said: “The expansion of our lounge network is an important step in our ongoing efforts to enhance premium offerings as a full-service carrier, and in so doing, build greater loyalty among guests. We are happy to be able to offer this experience at nearly all airports that we operate in India and abroad. Further, we will also be enhancing our signature lounge experience at Delhi and New York Airports wherein major modernisation work will be commencing soon.”

It airline informed that the lounge services are available to travelers flying First or Business Class, and to eligible members of Air India’s frequent flyer programme, Flying Returns, and to those of other Star Alliance member airlines.