Zoomcar guarantees vehicle for all bookings, vows full refund otherwise, plus Rs 10,000 cashback

Self-drive shared mobility platform, Zoomcar is leaving no stone unturned in extending a seamless experience to its customers. In an attempt to further raise the bar on this best-in-class, frictionless customer experience, Zoomcar will now guaranteed a vehicle for all bookings or the company will provide a full refund of the booking amount, with an additional cashback worth up to Rs 10,000 in the form of credits. 

As an example of its customer centricity, Zoomcar says that it operates a best-in-breed inventory management system that allows the company to exercise extreme flexibility when it comes to allocating bookings and taking care of all operational scenarios.  This system runs a real-time check on all cars to estimate the time taken for them to return to their drop-off point, with real-time traffic and road conditions factored into consideration.  In case of estimated delays, upcoming bookings are automatically relocated to the nearest car available.  

It also alerts both the customers and internal service team to ensure a fully closed loop process.  In case the exact car booked by the customer is unavailable, alternate cars are suggested to best suit customers’ preferences. This way, the customer’s experience isn’t impaired. 

To ensure the best services to its customers, Zoomcar also possesses a team of 1,000 + on-ground logistics specialists who are armed with custom cleaning and maintenance inspection kits who ensure every car is thoroughly inspected before every booking. 

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Zoomcar Additional benefit:
In case of a vehicle mechanical issue on a trip, Zoomcar will provide Rs 5,000 per day for alternative accommodation and Rs 5,000 credits, no questions asked, a company statement said.