Swiggy launches 'Delivering Safely' charter for delivery partner safety: Accidental medical coverage, on-demand ambulance, other features of program

On-demand convenience platform Swiggy has launched a nationwide road safety charter — 'Delivering Safely' — to bolster its commitment towards the safety of its over 3 lakh delivery partners across 600+ cities in the country. Stressing on the need for safety, the company informed that its delivery partners cover over 3.6 billion kilometres annually or around 90,000 trips around the earth’s equator.

Swiggy's 'Delivering Safely' charter: Details 

Accidental Medical Coverage: The company will provide coverage of Rs 2 lakh along with Rs 10 lakh death cover. Swiggy informed that it has disbursed over Rs 31 crore in insurance claims in FY23. 

Free, on-demand ambulance: Swiggy had also announced a free, on-demand ambulance service for its delivery partners and their families last year. it informed that the average response time of the ambulance service is 11 minutes. 

Loss of pay: To ensure continued income in case of any untoward incident and during the subsequent recovery, Swiggy has offered to provide a minimum guaranteed amount to its delivery partners, pegged to the average income earned in the respective city.

Road safety awareness workshops: As per the Ministry of Road Transport and Highways most road accidents occur “due to carelessness or lack of road safety awareness of road users. Hence road safety education is as essential as any other basic skills of survival”. Swiggy has informed that it has conducted road safety workshops in collaboration with state traffic police departments to promote awareness and safe driving practices among its delivery partners.

Safety gear: The company says that under the campaign it will provide access to advanced road safety gear such as reflector helmets, jackets, and raincoats to the delivery partners. 

Advanced Telematics: Swiggy says that this is a developing project to help its delivery partners better understand and learn from their driving behaviours and stay safe. The company informs that data science will be used to monitor driver behaviour, especially of high speed, sudden acceleration, and abrupt brake use, to identify at-risk delivery partners and plan their specialised training.

Commenting on the initiative, Rohit Kapoor, CEO of Food Marketplace, Swiggy, emphasized on the company's commitment to road safety, and said, "Swiggy's mission is rooted in making urban life more convenient for our customers. Improving road safety in our cities is not just a goal; it's a necessity for enhancing the daily lives and safety of everyone. Congestion is a genuine concern, and as providers of food delivery, quick commerce, and other on-demand services, we believe we're playing a practical role in alleviating this issue."

"While we are doing our part in bringing convenience to consumers, to do this safely is paramount. Through a comprehensive road safety charter that spans educating, energising, and equipping our fleet with the right training and gear, Swiggy will continue to deliver safety for our partners, ” he added.

As the first activity under this formalised charter, Swiggy has conducted a road safety program in Jaipur to create awareness of road safety regulations and accident prevention strategies.