Civil Aviation Ministry recognises SpiceJet for outstanding customer service

SpiceJet said on Monday that it had received a commendation from the Ministry of Civil Aviation for its exceptional customer service and timely resolution of complaints. The ministry’s AirSewa initiative—which provides a common platform for air travelers to submit their grievances and seek information on flights or airports in the country—praised SpiceJet for “its professionalism, courtesy, and dedication in addressing passenger concerns for the second consecutive year”, the airline said in a press release. 

In an email to SpiceJet, the ministry highlighted the airline’s commitment to providing top-notch service and expressed appreciation for the timely resolution of all complaints. “SpiceJet resolves complaints in a timely manner and does not have any pending case,” the email mentioned. 

“We are deeply honoured to receive this recognition from the Ministry of Civil Aviation,” said Kamal Hingorani, Chief Customer Officer, SpiceJet. 

“Our team is dedicated to ensuring the satisfaction of our passengers, and this commendation is a testament to their hard work and commitment to excellence," said Hingorani. 

“The professionalism, courtesy, and dedication displayed by your support staff exceeded our expectations and made a significant difference in our experience. Your commitment to providing top-notch service is greatly appreciated, and we are confident that AirSewa will continue to excel with such a dedicated team,” said the ministry. 

SpiceJet said it remains committed to providing exceptional customer service and to continue to strive to exceed passenger expectations. 

“This recognition reinforces the airline’s resolve to maintain the highest standards of customer care and operational efficiency,” it said.