Retail Leadership Summit flagged off in Mumbai

The 11th edition of Retailers Association of India’s (RAI) Retail Leadership Summit (RLS), presented by Reliance Retail, was flagged off in Mumbai today. 
 
Organised by RAI, the summit revolved around the central theme ‘Customer Centricity- Redefining Values and Valuations’.
 
“The Retail Leadership Summit has been created to ensure that retail leaders across the country can come in and discuss matters that are relevant to retail at an industry-level," Kumar Rajagopalan, CEO, Retailers Association of India, said while speaking about the summit. 
 
V Subramaniam, MD, Reliance Retail, said, “Digitisation is triggering transformational changes in customer behaviour. It is imperative that an organisation stays customer-centric by inculcating a philosophy, which drives it to keep a relentless focus on meeting customer expectations.”