RBL Bank offers contactless banking services during Coronavirus lockdown

Lockdown 4.0: Amid Coronavirus lockdown extension till 31st May 2020, the ‘New Normal’ of social distancing has emerged in the form of contactless transactions. Realising the importance of contactless transaction, the RBL Bank has decided to go live with several contactless banking initiatives, eliminating the need for physical contact amidst lockdown 4.0. The Bank has introduced a host of digital initiatives to ensure seamless, contactless and convenient banking experience. It provides a range of services on WhatsApp with real-time updates, including information on account balance, credit cards, products and even opening of new digital account. The Bank also launched instant digital bank account opening from anywhere in India, with a completely paperless on-boarding, powered by Video KYC. It is also offering a Virtual debit card in its Mobile app enabling contactless transactions without the need for plastic cards.

Speaking on the contactless banking services being introduced by the RBL Bank; Surinder Chawla, Head – Retail Liabilities and Wealth Management at RBL Bank said “Adoption of digital channels has grown by 98 per cent during the year. Our digitally acquired savings account grew 4X during the lockdown period and we anticipate it to grow to 10X in the next quarter.We also expect the digital wave to continue as more customers realise the many benefits of banking on-the-go, especially given the need for safety and hygiene protocols in these times.We will continue our investment in technology and analytics to offer an enhanced service experience to our customers and also bring in more new age facilities.”

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The Bank’s recent initiative, its chat bot “RBL cares”, has responded to more than 1 million customer queries in a month in the lockdown period. The Bank’s ‘MoBank’ app has been consistently rated above 4.5+ in the play-store, with unique features like Remote Wipe of the app in case of loss of device, bio-metric login and branch related transactions like submission of 15 G/H and Re-KYC etc.

The Bank has extended a robust and secured infrastructure through its digital channels like Mobile Banking, Internet Banking, Chat Bot and WhatsApp. Some of the additional contactless banking features include Tap & Pay, Scan & Pay, Debit and Credit Card control, booking Deposits, investing in Mutual Funds, getting a loan and payment of taxes.