Pepperfry ties up with Zefo to provide 'Exchange Your Furniture' services for gift cards

Key Highlights

• Pepperfry will provide gift cards to customers in exchange for old furniture.
• The company has partnered with Zefo - an online marketplace for pre-owned goods for this initiative.
• Customers will have their old furniture picked up in 48 hours of filing the request. 

Furniture and home marketplace on Thursday announced the launch of its ‘Exchange Your Furniture’ program where customers will get gift cards in exchange of their old furniture. The company has partnered with Zefo, an online marketplace for pre-owned goods for this initiative at zero additional cost. 

“Through this service customers can exchange their old furniture within 48 hours of placing a request on Pepperfry.com,” the company said.

Depending on the condition of the old furniture exchanged, Pepperfry will be providing gift cards to be redeemed on their site on a later date.
 
“Pepperfry is providing customers with an opportunity to sell their old furniture to Zefo in exchange of Pepperfry gift cards through the Exchange Your Furniture service. These gift cards are redeemable against purchases made on Pepperfry.com and can be clubbed with the other offers running on the website,” the company added.
 
Zefo is a used and factory seconds household goods marketplace which promises a fair price, money upfront, flexible pick-ups and a completely hassle-free and professional experience to sellers. 
 
However the company said this service is available on a select range of furniture pieces like beds, sofas, dining sets, tables, storage and office chairs.
 
This service by Pepperfry is currently only available in select cities like - Delhi, Gurugram, Noida, Bengaluru and Mumbai. Customers in these cities can also visit the Pepperfry Studios for assistance.
 
How to Exchange Your Furniture?
 
In order to avail the service, Pepperfry customers can fill up an online form by clicking on the link “Furniture Exchange Program” on pepperfry.com. Once the form is duly filled with the requisite personal details, the Zefo team will contact the customer within 3 business hours to seek the necessary information, specifications and images of the furniture piece intended by customer to be sold to them.
 
The Zefo team will inspect the furniture to evaluate the offer price based on the images and specifications shared by the customer. This will be a completely transparent process, the Zefo team will share a quote with customer and the final discretion to sell the furniture piece will rest with the customer.
 
“We have introduced the Exchange your furniture service on popular demand. Our customers have been seeking ways to make space for their new furniture by selling/exchanging their old furniture. Partnering with Zefo gives us an opportunity to provide a hassle free and convenient exchange option to our 4.5 million plus discerning customers. We are delighted to collaborate with Zefo and are confident of providing a great customer experience through our alliance,” Hussaine Kesury, VP and Business Head- Furniture category, Pepperfry said.
 
“We are looking forward to the partnership with Pepperfry, as at this time of the year, people are looking to clean out their homes as they prepare for Diwali. Most customers want to buy new things, but their old stuff has to go somewhere. That’s where we will come in. We will go to the homes of Pepperfry furniture customers, inspect the product and whisk it away, all in 48 hours. Customers don’t have to deal with low-intent buyers, dealers, and the incessant haggling, and you get the money upfront. Associating with Pepperfry allows us to simultaneously solve a problem for a large number of customers and we are confident that this alliance will be a great success", said Karan Gupta, Co-founder Zefo.