Cactus Venture Partners invests USD 4 million in Kapture CX
Founded in 2014, Kapture CX provides business solutions to automate customer support over call, e-mail, chat and social media for retail, travel, banking and financial services (BFSI) and consumer durable companies.
Venture capital firm Cactus Venture Partners on Thursday said it has invested USD 4 million (about Rs 33 crore) in software-as-a-service (SaaS)-based customer support automation startup Kapture CX.
Founded in 2014, Kapture CX provides business solutions to automate customer support over call, e-mail, chat and social media for retail, travel, banking and financial services (BFSI) and consumer durable companies.
"We are seeing a lot of demand from enterprises to enhance their customer experience. No one is happy with their customer support platform provider and large incumbents are struggling to meet the requirements of enterprise customers.
"The bets we have placed on Gen AI capabilities and expansions in select international markets have paid off quite well. We intend to use this capital efficiently in growth markets we have identified," Co-Founders of Kapture CX Sheshgiri Kamath and Vikas Garg said.
Kapture CX has operations in the US, UAE, Indonesia and the Philippines apart from India and lists clients such as Meesho, BigBasket, Tata1MG, Reliance, Unilever and ITC, according to a release.
Notably, Suumit Shah of Dukaan had recently replaced 90 per cent of their customer support staff with an AI-powered chatbot, attributing the reason to "struggle" with customer support, he said in a tweet.
Catch the latest stock market updates here. For all other news related to business, politics, tech, sports, and auto, visit Zeebiz.com.
Get Latest Business News, Stock Market Updates and Videos; Check your tax outgo through Income Tax Calculator and save money through our Personal Finance coverage. Check Business Breaking News Live on Zee Business Twitter and Facebook. Subscribe on YouTube.
RECOMMENDED STORIES
Fundamental picks by brokerage: These 3 largecap, 2 midcap stocks can give up to 28% return - Check targets
SBI Senior Citizen Latest FD Rates: What senior citizens can get on Rs 7 lakh, Rs 14 lakh, and Rs 21 lakh investments in Amrit Vrishti, 1-, 3-, and 5-year fixed deposits
Tamil Nadu Weather Alert: Chennai may receive heavy rains; IMD issues yellow & orange alerts in these districts
SIP+SWP: Rs 10,000 monthly SIP for 20 years, Rs 25 lakh lump sum investment, then Rs 2.15 lakh monthly income for 25 years; see expert calculations
Top 7 Mutual Funds With Highest Returns in 10 Years: Rs 10 lakh investment in No 1 scheme has turned into Rs 79,46,160 in 10 years
SIP vs PPF: How much corpus you can build in 15 years by investing Rs 1.5 lakh per year? Understand through calculations
Retirement Planning: Investment Rs 20 lakh, retirement corpus goal Rs 3.40 crore; know how you can achieve it
06:52 PM IST