Maruti Suzuki rolls out guidelines for staffs to counter COVID-19, says no compromise will be made on customer safety

With the promise of uncompromised safety and unmatched convenience for its customers, Maruti Suzuki has rolled out a set of detailed Standard Operating Procedures (SOPs) for its vast network of over 3800 service centers across 1914 cities. These SOPs are devised to ensure safety and well being of the customers and staff. They adhere to all the advisories and guidelines stipulated by the State and Central Governments. Maruti Suzuki Service centers would be operational with the adherence to SOP’s across the locations cleared for starting operations as per the Government’s lockdown guidelines. 

Speaking on the roll-out of SOPs for the service centres, Kenichi Ayukawa, Managing Director and CEO, Maruti Suzuki India said, “Maruti Suzuki is committed to taking every possible effort to ensure the safety of customers visiting the service centers. With Social Distancing as the new normal, we encourage our customers to avail convenience and safety of doorstep services such as  – ‘Service on Wheels’ and ‘Pick and Drop’. With these service initiatives customers need not step out of their homes for car servicing.” Ayukawa added, “The workshop employees have been trained and equipped to make service processes contactless, requiring no paperwork, with focus on hygiene, safety and remote monitoring facilities.”

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Key measures that Maruti Suzuki is going to implement to achieve the above-mentioned safety and unmatched convenience goals for customers includes — training of workshop staffs, health monitoring of workshop staffs, minimum staff-customer interaction through maximum services being provided online, paperless digital service manual, etc. Maruti Suzuki India Limited or MSIL said that as per approval from competent authorities more than 2000 MSIL workshops are already active to take care of customer service needs across 1100 cities.