Expanding its wings, luxury car manufacturer Mercedes-Benz has inaugurated a service facility in Kolhapur. The facility is Trinity Motors’ 3rd outlet in the state of Maharashtra and 94th outlet of Mercedes-Benz in India. The facility is spread across an area of 52,000 sq. ft. The service facility is strategically located off the Bangalore highway and is designed to be a one-stop-shop solution for all the service requirements, says the carmaker. Martin Schwenk, MD & CEO, Mercedes-Benz India and Gaurav Ghatge, Executive Director, Trinity Motors inaugurated the service facility.

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Kolhapur Trinity Motors Facility: Top things to know

-The Mercedes-Benz facility by Trinity Motors can service over 1000 cars per year

-The service facility is strategically located right off the Bangalore highway and easily accessible for customers in Kolhapur and adjoining areas 

-The service facility is spread across a 52,000 sq. ft. plot with 4 dedicated service bays for preventive maintenance and general repair 

-The facility is designed in a modular structure and can be expanded in the future

-10 professionally trained staff are hired to ensure personalized service consultation to the patrons 

-The service facility is fully equipped to cater to the entire range of Mercedes-Benz cars to distinguished customers in the region

-This is Mercedes-Benz’ 15th  service facility in Maharashtra and 32nd outlet in West India 

-The facility also boasts of a Digital Service Drive Kiosk, a dedicated section for Mercedes-Benz accessories and merchandise, customer lounge with innovative design elements

Inaugurating the facility, Martin Schwenk, MD and CEO, Mercedes-Benz India said, “Over the years, Mercedes-Benz has become synonymous with quality customer services. We believe that service excellence will be the differentiating factor in the luxury car segment. With 66 service touch points, today, Mercedes-Benz has the highest number of service facilities in India amidst the luxury car segment. We will continue to up the ante with our innovative efforts towards customer services. These customer service initiatives has resulted in us attaining the no. 1 position in J.D. Power Customer Satisfaction and Sales Satisfaction Index. With customers at the heart of business, we will continue to make efforts to ensure top-notch service quality and be the ‘Mercedes of Service’ for our customers.”

Schwenk further adds, “Tier II and III markets are significantly contributing to India’s growth story as one of the fastest growing automotive hubs, globally. Nearly 1/3rd of our sales come from these regions and we see immense potential. This is a result of our ‘Go to Customer’ strategy, which aims to get closer to the customers.”

Gaurav Ghatge, Executive Director, Trinity Motors said, “We are proud of our association with the Three-pointed star. We are glad to strengthen our relationship by bringing Mercedes-Benz service to the doorsteps of customers in Kolhapur and surrounding cities. With disposable incomes on the rise and a growing ecosystem of high net worth professionals like doctors, SME businessmen and startup entrepreneurs, Kolhapur today has emerged as one of the most promising markets for Mercedes-Benz in India. The strategic location of the facility along with our skilled staff will ensure a hassle-free experience to all the existing and potential customers in the region.”